After your payment is authorized and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Purchases made after 11 am UTC will not be shipped out until the next business day. If you order after 11 am UTC on a Friday, your order will likely be shipped out on the following Monday. Please allow 24-48 hours for your tracking details to update.
DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.
DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.
| COUNTRY | STANDARD (BUSINESS DAYS) | EXPRESS (BUSINESS DAYS) |
|---|---|---|
| Australia | 7 – 14 Days | 2 – 5 Days |
| Canada | 3 – 9 Days | 1 – 3 Days |
| France | 6 – 12 Days | 1 – 3 Days |
| Germany | 6 – 12 Days | 1 – 3 Days |
| Hong Kong | 4 – 6 Days | 1 – 3 Days |
| Israel | ———– | 2 – 4 Days |
| Italy | 6 – 12 Days | 2 – 4 Days |
| Japan | 6 – 9 Days | 2 – 4 Days |
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
When purchasing in a currency other than USD, the conversion is performed by our partner Flow Commerce, Inc. and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out.
We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.
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